$1 Authorization Hold for Pre-Orders in SuiteSpot

To enhance payment security and minimize transaction failures, SuiteSpot supports a $1 authorization hold on customer payment methods when placing a pre-order. This temporary hold verifies that the payment method is valid and capable of handling future charges. The $1 is not an actual charge and will be automatically released back to the customer’s account.

Why is a $1 Authorization Hold Applied?

• Validate Payment Methods – Ensures the payment method provided is active and has sufficient funds.
• Reduce Payment Failures – Minimizes the risk of declined payments when the actual order is processed.

How It Works?

$1 Authorization on Pre-Orders: 

• When a pre-order is placed, the system will temporarily hold $1 to verify the payment method.
• This amount is not charged and will be released within 3-5 business days, depending on the bank's policies.

Real-Time Authorization Status:

• Customers will receive a notification during checkout about the authorization hold.
• If the authorization is successful, the pre-order proceeds.
• If it fails, the customer will be prompted to use an alternate payment method.

Support for Multiple Payment Methods:

• Customers can add multiple payment methods to their account.
• If the $1 authorization fails, they can select a different payment method and try again.

Notifications and Alerts:

• A pop-up message during checkout will inform customers about the $1 authorization hold.
• Customers will be assured that the amount is not deducted permanently and will be refunded.

Automatic Release of Authorization Hold:

• The $1 hold is automatically released back to the customer’s account within 3-5 business days.
• Customers will be notified once the amount is released.

Handling Authorization Failures:

• If the authorization fails due to insufficient funds, expired cards, or other issues, an error message will be displayed.
• Customers can update their payment method or choose another one to retry the authorization.

Managing Payment Methods:

• Customers can add, remove, or update their payment methods within the SuiteSpot App.
• A default payment method can be set for pre-orders.

Additional Notes on Authorization

• Pre-Orders: If a deposit is not configured, a $1 authorization hold will be applied.
• Pre-Orders with Deposits: If a deposit has already been collected, no additional authorization is required.
• Game Day Orders: A 120% authorization hold is applied to account for potential order modifications.
• Game Day Order Updates: If a Gameday order is updated, the system will reauthorize the payment accordingly.

Articles in this section

• Pre-Order Deposit Charging in SuiteSpot
• $1 Authorization Hold for Pre-Orders in SuiteSpot
• Settings in SuiteSpot
• Event Day Menus and Ordering in the SuiteSpot App via QRC
• Payment Process in SuiteSpot
• Viewing and Managing Events and Orders in SuiteSpot
• SuiteSpot Login Functionality
• Overview