Placing Online Orders

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Connect your Shopify, Ecwid, or retailcloud online site to Servio and start receiving your order information right on your device. Servio enables you to manage orders, placed online via your own eCommerce website. When an order is placed online, it will get updated on pos.

Accepting Online Orders

Follow the instruction to manage Online Orders :

  1. From the Home screen, scroll from the left side in or press on the RC Settings in the upper left → click on ‘Open Orders’.

  2. All the orders placed will be listed here. (Online/Instore). Click on the ‘Online’ tab to view all the online orders. Swipe down the screen to refresh the page and update the list.
  3. Search orders by creating different filters to get a deeper understanding of all aspects of your order operation. You can filter orders by Payment Status (Paid/Unpaid) as well as Order Status.

Online Order Statuses

You can also set up the different order status to map your entire operation and let you know when the order is “Initiated”, "Processing," "Ready”, "Delivered" or “Cancelled”.

When you accept the order, the status will be ‘Initiated’, change the status as ‘Processing’ once you start processing the order.

Once the order is ready, update the order status and proceed with delivering orders. All status update can be sent to the customer. Once the order is delivered, change the status as ‘Delivered’.

Processing Paid Online Order and Option for Fulfillment

Follow the instruction to manage paid Online Orders :

  1. When you accept the order, the status will be ‘Initiated’, change the status as ‘Processing’ once you start processing the order. You can send this to a kitchen printer or a display screen. 
  2. You can customize the fulfillment process with various colored status tags. Once the order is ready, update the order status and proceed with delivering orders. All status update can be sent to the customer. 
  3. Once the order is delivered, change the status as ‘Delivered’ and proceed to Checkout.

Processing UnPaid Online Order and Accept Payments

If you received an UnPaid Online Order, start receiving payments from your customers right away on your pos.

To accept payments follow the instructions below :

. Once the order is ready, update the order status and proceed to accept payments by clicking on the 'Pay' button, select the tender type and proceed to checkout. Once the order is delivered, change the status as ‘Delivered’.

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