Use the website
If you forget your password, go to https://merchantcenter.transit-pass.com type in your username/email address unless otherwise instructed. Click Login.
At this point you will click on "Forgot Password?"
Type in your work email address and the answer to your security question. Then press "Next"
The system will email you a temporary password.
If you log in and get the message your password has expired, you will need to call the number in the message 1800-228-2443, option 5