Clutch Gift Processor Integration

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retailcloud system is now integrated with the Clutch gift card processor. You can securely process all gift card and loyalty transactions in real-time on 6IX POS. Once you have received your Gift Card Merchant credentials (as well as your physical gift cards) you should enter the information into the system.

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About Clutch

Clutch is a leading provider of gift card solutions. They empower consumer-focused businesses to identify, target, and engage their Most Valuable Customers (MVCs). The company’s advanced Consumer Management (CM) platform integrates traditional point-of-sale (POS) and e-commerce data, along with consumer social and mobile activity to create more meaningful engagements, longer-lasting relationships, and most importantly, more successful customers. Headquartered outside of Philadelphia, Pa., Clutch supports over 750 retailers globally and more than 45 million consumer accounts. Clutch is a proud partner company of Safeguard Scientifics (NYSE: SFE) and Ben Franklin Technology Partners.

Getting Started

Mainly there are 3 steps involved in accepting Gift cards as a payment type for 6IX POS. 

  1. Setup and Activate your Gift card account with Clutch
  2. Set up the Gift card items for your accounts
  3. Selling Gift cards and Accepting Payment as Gift cards

Settings on POS

Click on the Menu icon from the home screen → Select ‘ Configurations’ → Payment → Gift Processor.

Select the required option from the drop-down. (Register /Stotre /Venue)

Select the Gift Card Provider "Clutch" from the drop-down.

Enter the gift card provider's necessary authentication credentials for the gateway. (Provided by your gift card provider.)

  • Gift Merchant ID
  • Gift Terminal ID
  • Gift Location ID
  • Integration Auth
  • Integration Pass

Click ‘Save’ to set up gift settings.

Screenshot_2023-05-05_at_1.12.20_PM.png

Set up the Gift card items for your accounts

To sell gift cards to your customers, you need to set up a service item as below

1. Create an item under Master item (ex: GIFT01) for $0.00 and Item Type as "Prepaid"

2. Save the Item

Selling Gift cards

When a customer wanted to purchase a gift card, please follow the steps below

  1. Sell the item set up in the previous step (ex: GIFT01)
  2. The system will prompt you to enter the Amount the gift card is to be sold for. Enter the desired amount and collect payment as one of the available tenders (CASH, CREDIT, DEBIT, CHECK, etc)
  3. Print the receipt and note down the transaction number

At this point, you have successfully sold a gift card. The next step is to activate the gift card

Activating a Gift Card 

  1. From the transaction screen, swipe from the left and click "Gift Card Activation"
  2. Enter the Gift Card Number, Amount from the previous gift card sale, and Transaction Number from the previous step and Activate.
  3. You will see a success message if activated successfully.Screenshot_2023-05-05_at_1.15.09_PM.png

Balance Inquiry

  1. From the transaction screen, swipe from the left and click "Gift Inquiry"
  2. Enter the Gift Card Number and click Check Balance.
  3. You will see the Gift card balance on the screen.Screenshot_2023-05-05_at_1.15.54_PM.png

Accepting Gift cards as Payment

If you are using a PAX terminal, the gift card can be swiped on the PAX for Sale transactions

1. Add items to the cart

2. Click on the Tender Type "Gift"

3. Click Submit

4. The PAX terminal will ask the user to Swipe / Input the Card Number. It can be swiped or manually entered.

5. Proceed to complete the transaction.

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