mPower V2

1. Introduction

Welcome to the mPower Supervisor App, the central command center for managing self-service kiosks in your store. This application provides supervisors with the tools to monitor active transactions, assist customers, manage products and customer information, and ensure a seamless checkout experience.

This article serves as a comprehensive guide to all features and functionalities of the mPower app.

2. Navigating the App

The application is organized into five main sections, accessible via a persistent navigation menu on the left-hand side:

• Dashboard: A high-level overview of store performance
• Cart: The primary screen for real-time monitoring and management of all active customer carts/kiosks.

• Customer: A directory for viewing and managing customer information and purchase history

• Product: A complete catalog of all store products, with editing capabilities.

• Settings: For application-level actions like manual data synchronization.

3. Cart Screen: Managing Active Kiosks

The Cart screen is the operational heart of the app, providing a live grid view of all active kiosks ("Stations") in a selected store.

3.1. Store Selection & Activity Legend

• Store Location: At the top of the screen, a dropdown menu allows you to select the specific store location you wish to monitor (e.g., "CK Biriyani Hut"). The carts displayed will filter according to this selection.
• Activity Status: A color-coded legend at the top-right indicates the unattended status of a cart, helping you prioritize attention:
  • Green (< 3 mins): The cart has been idle for less than 3 minutes.
  • Yellow (3-7 mins): The cart has been idle for 3 to 7 minutes.
  • Red (> 7 mins): The cart has been left unattended for more than 7 minutes and requires immediate attention.

3.2. The Active Carts Grid

Each active kiosk is represented by a tile on the grid, providing key information at a glance.

• Kiosk/Station Name: (e.g., "K48 Station").
• Customer Information: Shows "No customer" if no one is assigned, or provides a "View Customer" link if a customer is attached to the transaction.
• Item Count: A shopping cart icon displays the total number of unique items in the cart.
• Total Payable: The current total amount of the transaction.
• Action Buttons:
  • Actions: Clicking this reveals a pop-up with three options:
    1. Clear Cart: Removes all items from the cart, resetting the transaction.
    2. Lock Cart: Freezes the kiosk on the customer's end, preventing them from making further changes until a supervisor unlocks it.
    3. Discard Cart: Removes the cart from the active view. This is used for abandoned carts where no transaction will be completed, freeing up the kiosk to become idle.
  • + Add Item: A shortcut to immediately navigate to the detailed cart view to manually add an item.

To manage a specific cart in detail, simply tap anywhere on its tile.

3.3. Detailed Cart View (Kiosk Station Screen)

This screen gives you full control over an individual transaction.

Header & Main Actions

• The station name is displayed at the top (e.g., "K48 station").
• Top-right action buttons allow you to:
  • Add Items: Manually add products to the cart.
  • Customer: Attach a registered customer to the transaction from a searchable list.
    
  • Discount: Apply pre-configured discounts (e.g., BOGO, Fixed Amount) to the entire cart.
    

Cart Management

• Item List: View all items in the cart, with options to remove an item (🗑️) or adjust its quantity (- / +).
• Customer Section: Displays the attached customer's name or "No Customer".
• Totals: A breakdown of Sub total, Tax, and the final Total payable.
• Reset Cart: A button at the bottom to clear all items from the cart.

Checkout Process

1. Click the CHECKOUT button.
2. The app proceeds to the "Message payment link to customer" screen.
3. If a customer with a phone number is attached, their number will be pre-filled.
4. Click Continue to send a payment link directly to the customer's mobile phone to complete the transaction.

4. Customer Screen

This section serves as your customer relationship management (CRM) hub, allowing you to view customer details and their transaction history.

4.1. Customer List

• The main screen displays a searchable list of all registered customers.
• Each entry shows the customer's Name, ID, and contact information (email/phone).
• A search bar at the top allows you to quickly filter and find a specific customer.

4.2. Customer Details View

Clicking on a customer from the list opens their detailed profile, which is organized into two tabs: Details and Purchase History.

Details Tab

This tab provides a comprehensive overview of the customer's information:

• Contact Information:
  • Email
  • Phone
• Customer Details:
  • Customer ID
  • Points
  • Created Date
  • Created By

Purchase History Tab

This tab allows you to review all past transactions for the selected customer.

• Date Filtering: You can specify a date range using "from" and "to" calendar fields.
• Quick Filters: Convenience buttons allow you to quickly select a predefined range:
  • Today
  • Yesterday
  • This Month
  • Last Month
  • 1 Year
• The screen will display all transactions within the selected date range. If none exist, it will show a "No Purchase History" message.

5. Product Screen

This screen provides a comprehensive view and management of your store's product catalog.

5.1. Product List

• The main screen displays a searchable list of all products.
• Each product entry shows an icon, the Product Name, its ID and UPC, and the Price.
• A search bar at the top allows for quick filtering.

5.2. Edit Product Screen

Clicking on any product takes you to the "Edit Product" screen, where you can modify its details.

• Status Toggles:
  • Active Item: Toggle whether the item is available for sale.
  • Tax Inclusive: Toggle tax settings.
• General Information: Edit core product fields like Item ID, UPC, Item Name, and Item Type.
• Saving Changes: If you make any modifications, a green notification bar will appear at the top with two options:
  • Reset: Discard your unsaved changes.
  • Save: Apply the changes to the product.

6. Settings Screen

This section contains general application settings.

• Manual Sync: A crucial feature to manually synchronize all products, customers, and carts between the app and the central server, ensuring you have the most up-to-date information.
• About: Displays application information and the current version number.

Articles in this section

• mPower V2