Common Problems & Solutions

Problem

No Action / Approval after card is inserted

Solution

1. Verify Encryption on PAX
2. Verify if the PA SDK is logged in

Problem

Transaction Failed , No Payanywhere is not installed

Solution

1. Verify if the PA SDK app is installed. Some devices comes with Payanywhere 
2. App but not the PA SDK. ( See below screenshot )

Reference Screens 

PA SDK APP

retailcloud Payment Settings Page

Payment Screen on retailcloud if the Pay-anywhere is successfully configured

 

Articles in this section

• Introduction 
• Setup Process ( Pax Devices ) 
• Common Problems & Solutions