Sales Transaction – Help Center

How to do a Sales Transaction in 6IX POS ?

Follow the steps below to perform a sales transaction.

Step 1 : Adding Items to Cart

User can add items to the cart by simply clicking on the item from the ‘All Items ‘ list or Quick Picks on the transaction screen.

Or

Search Items By:

Click on the ‘Barcode icon’ on the screen to scan the items to be sold and add them to the cart.

Users can also search for the items by clicking on the ‘Search icon’ and adding them to the cart. If users wish to abandon or clear the ongoing search without performing a search, they can click on the cancel button.

Support for Additional UPCs of an Item

Many retailers face challenges when identical products arrive with different UPC codes, often based on the item’s manufacturing origin. Until now, workarounds like retagging items or creating master–child SKUs were required—both of which were inefficient and difficult to manage.

To simplify this, the POS now supports Additional UPCs for each item, alongside the Main UPC.

1. Main UPC vs. Additional UPCs

Each item will have one Main UPC.
You can add multiple Additional UPCs to the same item.

2. Cart & QuickPick

Only the Main UPC will be used when adding items through QuickPick.

3. Receipts

Customer receipts will display only the Main UPC.

4. Item Catalog on POS

Both the Main UPC and any Additional UPCs will be visible when browsing items in the catalog.

5. Manage Additional UPCs

Merchants can easily view, add, or edit Additional UPCs directly in the system.

6. Search & Scan Support

The POS will recognize and match items based on either the Main UPC or any Additional UPCs when searching or scanning.

7. RFID Scanning Enhancement

The RFID scanning logic has been updated:
- If the scanned UPC matches a Main UPC, the item will be identified.
- If the scanned UPC matches any Additional UPC, the same item will be recognized.

Item Search with Extended Description

Enhances the search capabilities within the POS by enabling users to find items based on detailed or expanded descriptions.

In the search field, input relevant keywords or details from the extended description of the item you wish to find. Initiate the search function after entering the extended description criteria.

The POS system will perform a search based on the extended description criteria provided.

The search results will display items that match the specified extended description. Select the desired item to view detailed information or proceed with the necessary actions (such as adding it to a transaction).

The tender buttons at the bottom of the transaction cart will auto-populated with the total amount to be paid.

Step 2 : Click on the ‘eye button’ at the bottom of the screen to view the cart details.

Note: The old "eyeball" icon has been replaced with a shopping cart icon that includes a real-time quantity badge. A badge now appears on the top-right corner of the cart icon, displaying the total number of units in the cart. Clicking the cart icon will still open the cart detail page with the item details.

Step 3 : Click on the 3 dots at the top of the screen to view More Options (Add Comment, Apply Discount, Exempt Tax, Clear Cart)

To add a comment to the sale, click on the More Options button(3 dots) → Add Comment → Enter the comments in the field provided or Select the global comments from the list → Add Comment.

To add a transaction level Discount to the sale, click on the More Options button(3 dots) → Apply Discount → Select the discount from the dropdown box → Click Apply.
To exempt or include a tax during a sales transaction, click on the More Options button(3 dots)

→ Exempt Tax.

To clear the items from the transaction cart, click on the More Options button(3 dots → Clear Cart. (This clears the sales transaction cart)

Search Items in the Transaction Cart

The search functionality within the transaction cart provides a quick and efficient way for users to locate specific items by entering UPC, Item ID, or Name. This feature streamlines the process of finding items within a transaction, especially in cases where the cart contains numerous items.

Within the transaction cart view in the 6IX POS, locate the search box provided.
The search box is located at the top of the cart interface, allowing users to perform item searches.
Users can search for items in the cart using different criteria such as UPC, Item ID, or Name.
Enter the UPC, Item ID, or Name of the item you wish to find within the cart into the search box.
As you type, the system will dynamically filter the items in the cart based on the entered criteria.
Relevant items matching the search query will be displayed in the cart, making it easier to locate specific items within a transaction.

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Updating Item Quantities in the Cart

Within the cart view on the POS, users will find each item listed with an associated quantity and pricing information.

Next to each item in the cart, there are (plus) and (minus) buttons available.
To increase the quantity of a specific item, simply click the + button next to it.
To decrease the quantity, click the - button.
Upon clicking the + or - buttons, the quantity of the item will dynamically update in the cart display.
Pricing calculations will also adjust accordingly based on the updated quantity.
Users can efficiently modify item quantities directly from the cart interface without needing to re-scan or manually input quantities again.

Video Guide For Tax-Exempt Sale

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Step 4 : Click again on the ‘cart amount button’ to proceed further which leads to a tender selection screen.

Step 5 : From the Tender selection screen, select any option to process the transaction :

Cash
Credit
Debit
Gift
Check
EBT
Split

Step 6 : Click on ‘Proceed to Check out’.

Step 7 : Provide the email id in the field provided and click on Email Receipt to receive the receipt by email ( receipt will not be printed).To print the receipt, click on ‘Print Receipt’.

Step 8 : Click on ‘Start a New Sale’ to exit the screen and start a new sale.

Note: To prevent accidental app termination during payment processing, the POS app will now temporarily disable Android navigation buttons (Back, Home, Recent Apps) once a payment is submitted to the terminal to ensure the app remains active to avoid discrepancies/duplicate charges. Navigation controls will be re-enabled automatically once a success or failure response is received.

Customer Feedback

When a sales transaction is completed, the customer has the opportunity to provide feedback to the merchant, through a 5 star rating.

If our mobile application, nGauge is downloaded, you will get instant notification of all poor ratings. This gives the manager or owner the unique opportunity to address the customer's problem at the time of the sale, before they post their discontent on social media.

Feedback is automatically enabled. If the merchant does not want the feature, please contact support@retailcloud.com to disable.

Note: Extended Item ID and UPC Character Limit

Item ID and UPC length can now be extended beyond the default 15-character limit through an account-level configuration. When enabled, merchants can enter and save values up to 100 characters, supporting custom or longer SKU formats (e.g., Shopify integrations). If the configuration is not enabled, the system will continue to enforce the standard 15-character limit.

Video Guide Credit Test Sale

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