Unused Payments

The 'Unused Payments' functionality in 6IX POS offers control and management over timeout and duplicate transactions, ensuring a systematic approach to handling incomplete or interrupted payments. This feature helps in maintaining accurate records and preventing potential discrepancies in the system.

To access the Unsused Payments,

Navigate to Menu --> Payment Processing --> Unused Payments

This tab specifically displays transactions categorized as 'Unused Payments'.

Types of Transactions Listed:

• • Timeout Transactions: Transactions where the payment device was left without card swiping/tapping, resulting in a timeout.
  • Duplicate Transactions: Payments completed on the Payment Device with interrupted communication between devices (e.g., disabling WIFI on the POS device).

Transactions aborted by the user from the Payment Device are not listed as 'Unused Payments'.

Retrieval and Voiding of Transactions

Users have the ability to retrieve and void unused transactions from the 'Unused Payments' screen.

Before a batch closes, users can perform these actions to rectify or remove these transactions.

Batch Close with Unused Payments:

• The option to batch out without closing unused transactions exists.
• During a batch close, there's an option to notify about the presence of unused payments and force the batch close.

If unused payments are present during a batch close, a validation message appears. This prompt serves as a cautionary notification before finalizing the batch close.

Users can choose to force the batch close despite the presence of unused payments after due consideration.

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