If your chip card fails it could be one of the below reasons
1) Chip Card Malfunction
2) Chip Card Reader Malfunction
3) EMV Parameters Not Setup Correctly
Issue: Chip Card Malfunction
Solution: Try Using the Chip Card Reader
- If it fails 3 times the fallback mode will be activated and you can use a magnetic stripe to swipe the card.
- Alternatively, you can use Apple Pay, Google Pay, or any NFC payments available
Issue: Chip Card Reader Malfunction
Solution:
- If it fails 3 times the fallback mode will be activated and you can use a magnetic stripe to swipe the card.
- Ask the customers to use another form of payment if still doesn't work.
Issue: EMV Parameters not Set Up Correctly
Solution: Contact your payment processor to set up the configuration/VAR Sheet.