How to Reset Password on Console?

From Console, any users with email addresses added to the user profile can reset their own password from the login page, if they forget it, or if they want to keep their account more secure.

Complete the following steps if you forgot or lost your password and want to reset it.

1. Go to https://console.retailcloud.com/#/console/login
2. On the login page, click on Forgot Password link
3. Enter the Username and Company Code
4. Click the Reset Password button
5. This will send a reset link to the registered email address. You can access the mail with a temporary password. Copy the temporary password and input it in the Temporary Password field.

6. Enter the desired new password twice on the New Password & Confirm Password fields.

7. Click on the Change Password button. The password reset will be successfully completed.

Password Security

Only an email address associated with an existing user will receive a link for a password reset. This is done to ensure that only you, the true owner of your email account, can reset your password, not just anyone who knows your email address.

Notes:-

• Password Strength: Should be between 7 and 20, alphanumeric characters

• New Password and Old Password should not be the same. Must not match any of the user's previously used passwords.

• Password should not contain spaces.

• Allowed Special Characters for password: !#%&@${}[]_-*() All other characters are restricted

Didn't Receive an email?

If you don't receive an email this usually means you did not have an email address on file for the employee/user.

How to Reset Password for Users without Email ID?

If a user does not have an email address on file, contact the System Admin to reset their password.

To modify the password of other users, the Systems Administrator would need to go to the User Management function on Console. Follow the instructions below ;

1. Navigate to Settings → General Settings → User Management. Already created users will be listed here.

2. Find the user who needs a password reset and click on the Edit button

3. Click on the Change Password link

4. Enter the new password, and hit Save.

Note: If you have forgotten your username, please reach out to your system administrator. The system administrator can access the Console, navigate to User Management, and retrieve your user details.

Articles in this section

• Item Import Field Descriptions
• Overview
• Merchant Onboarding
• Navigation Bar
• Reports
• Items
• Settings
• Dashboard Overview
• Company
• Register

See more