Password Expired Login Error

In the event a user forgets their password or has a password that has expired, the existing password can be modified.  

If you are the System Admin User,

1. Go to https://realtimetotals.com
2. Click on Forgot Password 
3. Enter the Username and Domain
4. Click the Reset Password button
5. This will send a reset link to the registered email address. You can access the mail and reset your password.

For All other users,

Option 1: Forgot password - This option only works if they have their email ID in their user profile.

1. Go to https://realtimetotals.com
2. Click on Forgot Password 
3. Enter the Username and Domain
4. Click the Reset Password button
5. This will send a reset link to the registered email address. You can access the mail and reset your password.

Other users can only change their own password, not the password of any other user on the system.

or

Option 2: Contact the System Admin

To modify the password of other users, the Systems Administrator would need to go to the Modify Employee Function on CAS. Follow the instructions below ;

1. Go to https://realtimetotals.com and log in (System Admin user)
2. Navigate to Management --> User --> Employee --> Modify Employee
3. Search for the employee that has to be modified by entering the employee Name, the Status, the Type, and the role if known. A list of employees is displayed based on the search.
4. Select the employee and click on the 'Show' button, which will take you to the Modify Employee details screen.
5. To modify their password, the user enters a new password and hits the Modify button. The new password is accepted and used for further access to the server.

These are the restrictions on passwords;

• The new password should not be one of the last four passwords given in the past. It should be a new password that's not given in the previous modifications.
• Mandatory alphanumeric passwords with option special characters.
• Passwords must be between 7-20 characters.
• After 90 days, the user is prompted to change the password.
• System locks when a user tries to login with the wrong password more than 6 times. User has to retrieve password using Forgot password option (This only works if they have their email ID in their user profile) or by contacting the system admin.

Note: You can use our nGauge application to easily manage users/reset passwords or pin. Click here to know more.

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• Password Expired Login Error
• How to Reset Password on CAS?
• Reset Password Using nGauge App
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