POS Communication Support

Navigate to Settings → General Settings → POS Communications

Overview

The POS Communication Support feature allows authorized users to send notifications and alerts directly to POS devices from Console. These messages can be reminders (like clocking out), urgent alerts (such as security updates), or general announcements (e.g., promotions). 

Messages can be sent to multiple registers within a store or across different stores, ensuring timely updates for cashiers and staff from authorized users.

Sending POS Notifications

Users can choose the target Store, Register (multiple selection is possible) and enter message content and click on “Send”. Immediate push notifications will be sent to POS as soon as “Send” is clicked.

Recent Communications

The Console UI will display the messages sent over the last 7 days under a section called "Recent Communications." This section includes details such as the store name, register, message content, date, and time of each message, allowing users to easily track previous communications.

View from the POS

When users click on “Send” from Console, messages are sent as push notifications to the POS system, ensuring immediate delivery and timely communication with employees. 

We can either Dismiss/Acknowledge the notification.

Clicking Acknowledge means the message has been read.

Dismiss is used when a message cannot be read at the moment, marking it as unread. This can be helpful if the POS is busy, the user is unable to read the message right away, or when the POS is offline.

When Dismiss is pressed, a red indicator appears on the bell icon, marking the message as unread. 

Clicking the bell icon opens the Messages page, which has options for All Messages and Unread Messages, where dismissed notifications are shown under Unread Messages.

Articles in this section

• Item Import Field Descriptions
• Overview
• Merchant Onboarding
• Navigation Bar
• Reports
• Items
• Settings
• Dashboard Overview
• Company
• Register

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