What is retailcloud Payments?
retailcloud Payments is an integrated payment management solution within the retailcloud Console that allows users to set up and manage their payment processing account entirely from one place.
Using Stripe Embedded Components in the background, retailcloud provides a seamless in-app experience for onboarding, payment tracking, payouts, disputes, and terminal configuration without requiring users to leave the Console.
Unlike traditional external payment processor integrations, retailcloud Payments brings Stripe’s core payment management tools into retailcloud itself, allowing merchants to:
- Create and connect a Stripe account
- Complete Stripe onboarding within Console
- View payment transactions
- Monitor payouts
- Review disputes
- Manage business and banking details
- Configure Stripe terminals and registers
All of these actions are performed inside:
Console → Financial → Payments
This provides merchants with a unified and simplified payment experience while eliminating the need to separately log in and manage most Stripe functions externally.
Difference between retailcloud Payments and Standard Stripe Payment Processor
retailcloud Console supports two different Stripe-related configurations, and it is important to understand the difference before setup.
| retailcloud Payments: Stripe | Standard Stripe Payment Processor |
| Located under Console → Financial → Payments → Stripe | Located under Console → Settings → Payment Processor → Stripe |
| Full Stripe account onboarding and management is embedded within retailcloud Console | Only used to configure Stripe as a payment processor/terminal connection |
| Users can view Stripe payment details, payouts, disputes, documents, and account settings directly in Console | Users cannot access Stripe management UI from Console |
| Stripe account creation happens inside retailcloud | Stripe account management happens outside retailcloud |
| Includes embedded Stripe dashboard-style tabs | Only terminal/payment tender connection setup |
| Best suited for users who want centralized Stripe management inside Console | Best suited for users who only need Stripe as a payment tender |
Note: Only one Stripe integration can remain active
If the Standard Stripe Payment Processor is already configured, users must disconnect it before using retailcloud Stripe Payments.
Likewise, if retailcloud Stripe Payments is active, the standard processor setup cannot be configured simultaneously.
How to Connect retailcloud Payments in Console?
Navigate to retailcloud Payments
- From the Console menu, navigate to: Financial → Payments
- Under the Account page, users will see the option: Get Started with Stripe along with an email input field.
This is the starting point for Stripe account creation.
Create Stripe Account
- Enter a valid email address.
- Click Continue.
The system will begin the Stripe account creation flow and redirect the user to the next page where the Add Information option will be displayed.
Add Information to Begin Onboarding
Click Add Information.
This step starts the Stripe onboarding process required to begin accepting payments.
The user will then be asked to:
- Create a password
- Complete QR code verification/authentication
- Return back into retailcloud Console automatically
Once verification is completed, the user will be redirected to the Stripe onboarding screen embedded inside Console.
Complete Stripe Onboarding
Users must now provide all required onboarding information, including:
- Business details
- Personal verification details
- Banking information
- Tax/compliance details
After all required fields are completed, click: Agree and Submit
Once submitted successfully, the Stripe account becomes linked and the embedded Stripe management screen will load within Console.
Review retailcloud Payment: Stripe Tabs
After onboarding completion, users will be able to access the following Stripe management tabs directly within Console:
- Payments
- Payouts
- Details
- Terminal
These embedded tabs allow users to manage Stripe activity without leaving retailcloud.
Configure Location from Terminal Tab
The Locations tab allows merchants to create and manage Stripe Terminal locations that represent physical stores, venues, or service areas.
When creating a location, merchants can provide the location name, address details, and country. Once saved, the location is automatically created in Stripe and synchronized with retailcloud.
By default, United States will be selected.
Existing locations can be edited or deactivated when no readers are assigned.
Configure Readers from Terminal Tab
The Readers tab is used to register and manage Stripe Terminal devices associated with a location.
Merchants can pair one or multiple readers by selecting a location and entering the reader serial number(s). Once paired, readers are linked to the selected location and become available for register mapping.
The Readers page also displays important device information, including:
- Serial number
- Label
- Stripe Location ID
- Reader status
- Last seen
Readers can be removed at any time, which unpairs them from both Stripe and retailcloud.
Users can pair the reader with two pairing method:
Pairing Code: User can pair with the following details:
Pairing Code
Label
Location
Serial Number: User can pair with the following details:
Serial Number
Location
Configure Register Mapping from Terminal Tab
- Navigate to the Terminal - Mapping tab.
- This is the most important step required to begin processing payments through Stripe terminals.
Users must configure the following:
Account Number
- This field is auto-populated with the connected Stripe Account ID (example: acct_xxxxxxx).
- This field is system-generated and cannot be edited.
Maximum Offline Limit
Enter the maximum amount allowed for offline/store-and-forward transactions when internet connectivity is temporarily unavailable.
Store and Register Mapping
Users must now map the payment setup using:
- Store Name
- Stripe Location ID
- Register
- Connection Type
- Device Serial Number
Click Save after entering all details.
Configure Connection Type and Terminal Serial Number
For each mapped register, choose the appropriate connection type.
Available options include:
- Internet
- Bluetooth
- USB
- Tap To Pay
- Apps On Device
Then enter the Stripe payment terminal serial number.
This ensures that each POS register communicates with the correct Stripe payment device.
Configure POS to Use Stripe Processor
After Console mapping is saved, the POS register must also be configured.
For ZeroPOS
Navigate to: Hamburger Menu → Configuration → Hardware → MSR
Select: Stripe
Save the configuration.
For 6ixPOS
Navigate to: Hamburger Menu → Configuration → Payments → Payment Processor
Select: Stripe
Save the configuration.
Articles in this section
- Item Import Field Descriptions
- Overview
- Merchant Onboarding
- Navigation Bar
- Reports
- Items
- Settings
- Dashboard Overview
- Company
- Register
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