retailcloud Online

Overview

Manage your retailcloud online account and automatically sync your products and inventory to easily manage your online orders and sales.

Connect to your Ecwid account and automatically sync your merchant details. 

Navigate to Settings --> Integration

If you have an existing retailcloud online account, click on the 'Connect' button 

Enter your Ecwid account credentials (email & password, and hit the 'Sign In' button to pair.

Once the account is paired, you will be directed to the page where you can manage the online account.

Online Store: This is the store id of your connected online website.

Inventory Location: This is the store to which the online site is connected.

 

Setup Fields

This allows you to map your retailcloud core fields with the retailcloud online store. For example: If you have different pricing for products on the online store and physical store, you can disable the Price field by clicking on the green down arrow so that whenever you change the price from the online site, it will not affect the price of products on the physical store (pos level).

 

Sync Products

By default, the sync matches products between online & retailcloud using their SKU values. For example, if you have a product named 'Apple iPhone 11' with SKU equal to 23456 on retailcloud Online, and a catalog item 'iPhone 11' in retailcloud POS with ItemID equal to 23456, we treat those products as matching, and sync the inventory between them.

Note that our platform is flexible and allows us to customize any aspect of the synchronization. The products can be matched by name, price, or any other way. You can also enable/disable SKUs that should be synced and which not, in case you don't want all product details to get synced. Click here to know more 

Sync Products allows for instant product synchronization. (eg: product name, price. etc)

Sync Inventory 

A customer visits your e-commerce store and places an order. But, where does your e-commerce store get the product from?  Without this information (product and inventory) the e-commerce store cannot work effectively.

For example,

• You are a retailer where you manage product and inventory information independently in your e-commerce and POS systems.
• A customer visits your e-commerce store, explores the store, and really likes an item.
• He/ She visits the product details page and finds that the product is available in the required size and is in stock. He/ She places an order!
• After a few days, the customer receives an email that his/ her order is canceled because that product was out of stock and inventory information was not synced with the POS system.

If this situation happens when there is a very high chance that the customer might never come back and even recommend other customers to not buy from you.

With integration and synchronization, your E-commerce and POS systems will always be in sync with each other and you can very easily avoid scenarios like these.

Inventory sync will minimize back orders, improve customers’ shopping experience and make it easy to sell on multiple channels, build trust and confidence with your customers, manage product information, inventory management, etc.

For example, the inventory information sync can be taken to a different level when the inventory is managed and maintained in multiple warehouse locations. This would then require businesses to maintain the warehouse and inventory information in the POS system and then sync the information back to the e-commerce system.

Sync Inventory allows you to manually sync the inventory quantities.

 

Remap Products: This allows you to remap your products with the online account.

Disconnect: This will disconnect the pairing between the Ecwid and retailcloud account.

 

Articles in this section

• Item Import Field Descriptions
• Overview
• Merchant Onboarding
• Navigation Bar
• Reports
• Items
• Settings
• Dashboard Overview
• Company
• Register

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