Card Specific Discounts on ZeroPOS

ZeroPOS enables automated discounts when customers pay with designated payment card types. This feature will empower cashiers to apply specific promotions efficiently, improving customer satisfaction and transaction speed.

When this feature is configured via the console (click here to know more), here’s how your cashiers will interact with it on the Zero POS terminal and the resulting customer experience:

1. New Dedicated Tender Buttons on the POS Interface:
    
   • On the payment screen of the Zero POS, user will see one or more new, clearly labeled tender buttons. These buttons will correspond to specific card types eligible for a discount.
   • These buttons will be visible to the user alongside your existing payment tender options.
     
2. Discount Application Flow:
    
   • Customer Indicates Eligible Card/Promotion: When a customer indicates they are paying with a card eligible for a discount, or mentions a specific promotion linked to a card type:
     • The cashier will select the corresponding new tender button on the Zero POS screen.
   • Automatic Discount Application: Upon the cashier's selection of the discount tender, the Zero POS system will automatically apply the pre-configured discount (e.g., 5%) to the items in the customer's transaction. The subtotal and total displayed on the POS (and customer-facing display, if applicable) will update to reflect this discount.
   • Card Payment: The cashier will then prompt the customer to present their payment card. The cashier will process the payment using the connected card reader as usual.
     

3. Card Validation by the POS:
    

   • Correct Card Presented: If the customer provides the card type that matches the discount tender selected by the cashier:
     • The payment will process successfully through the Zero POS.
     • The transaction will be completed with the discount applied. The receipt printed will show the discounted amount. Sales for this transaction will be recorded as "Credit."
   • Incorrect Card Presented: If the cashier has selected the special discount tender, but the customer presents a card type that is not the one specified for the discount (e.g., cashier selected "Mastercard Discount," but customer presents a Visa card):
     • The Zero POS system will prevent the payment from completing under that discounted tender.
     • The transaction attempt with the discount will be automatically voided by the POS.
     • A clear message will appear on the cashier's Zero POS screen (and potentially the customer-facing display) indicating the issue.
     • The discount will be removed from the transaction, and the total will revert to the pre-discount amount on the POS.
     • The cashier will then inform the customer and can:
       • Ask the customer if they have the correct [Specified Card Type] to re-initiate the payment with the discount tender.
       • Select a standard payment tender (e.g., "Credit/Debit") on the Zero POS to process the payment with the card the customer presented (without the special discount).

   Note: Tenders configured with bank-based discounts or coupons are supported in both PAX and FreedomPay payment devices.

   

4. Partial Approval Handling:
    
   • In scenarios involving partial payment approvals, the Zero POS system is designed to manage these effectively. The configured discount will be applied accurately by the system to the portion of the transaction that is approved. The cashier can then complete the remaining balance with another payment method.

This new functionality will provide your cashiers with a straightforward method to apply card-based discounts, ensuring accuracy and enhancing the checkout experience for your valued customers.

Articles in this section

• Getting Started
• Settings
• Transaction Tab
• Item
• Customer
• Reports
• QSR
• retailcloud chat
• Re-Registering ZeroPOS
• Common Issues

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