Servio App - Processing Orders

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Tikt is fully integrated with retailcloud's Point of Sale software, Servio which means that on top of keeping tabs on all orders with Tikt, you can also:

- manage your inventory,
- create customer accounts,
- ring up sales
and access reports on sales, revenue, profits, staff performance and more.

Once a customer places an order through Tikt, it will be sent to the Expeditor App where your restaurant staff/manager can verify and accept the order.

Once the app is loaded on your device/terminal you can register and log in using the retailcloud credentials provided in your welcome letter. The home screen of the application will be displayed soon after you log in. The home screen displays the Transaction Cart.

The order automatically populates onto the Open Orders list which can be immediately sent to the kitchen/KDS so they can fulfill it. View all the Tikt orders and start managing orders as they’re prepared in the kitchen and print receipts right from the pos terminal. 

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From the Servio POS home screen, scroll from the left side or press on the RC Settings in the upper left → click on ‘Open Orders’. Placed orders will be listed on this page. The three tabs, 'Table', 'Online', and 'Tikt' separate the orders by in-store orders, online orders and Tikt orders. Restaurant staff can verify the order and accept by simply clicking on the 'Accept' button.

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Changing Order Status

You can also set up the different order status to map your entire operation and let you know when the order is “Initiated”, "Processing," "Ready”, "Delivered" or “Cancelled”.

When you accept the order, the status will be changed automatically from ‘Initiated’, to ‘Send for Processing’.

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Once the order is ready, update the order status and proceed with delivering orders. All status update can be sent to the customer. Once the order is delivered, change the status to ‘Delivered’.

Grouping Order Items

To group items in a particular order by simply clicking on this icon 2020-11-06_12_09_06-Screenshot_20201106-113954_Servio.jpg__-_Photos.png  on the top right-hand side of the order details screen. Items can be grouped, By Course & By Batch (default).

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Transferring Orders

If in any case, you want to transfer or change the tables, you can do that by clicking on the green edit button.  2020-11-06_11_59_33-Screenshot_20201106-113954_Servio.jpg__-_Photos.png which will take you to another screen to select the desired table and assign it to the order.

Adding New Item to Cart

From the Servio POS home screen, scroll from the left side or press on the RC Settings in the upper left → click on ‘Open Orders’. Navigate to Tikt Tab and click on the order to open order details.

To add a new item to the cart, click on the ‘sales basket sign’ at the bottom of the screen.

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Select the items from the product list and click on the Add Items To The Order button at the bottom of the screen.

Viewing Guest Count

To view more options, click on the 3 dots at the top right-hand corner of the order detail screen. Select View Guest.

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Adding Server Notes

Any server comments or notes can be added to each order item, by clicking on the 3 dots near the item price --> Server Notes. Enter the notes in the field provided and Save. There is an option to change the status of the item in the order as Delivered and Delete any particular item from that order. 

server_notes.jpg

Click on the 2020-11-06_12_12_36-Screenshot_20201106-113954_Servio.jpg__-_Photos.png  button to send the order by batch to the kitchen printer and KDS. Batches of the orders can be Send to Kitchen partially or as a whole.

Once an order is placed through POS and Send to Kitchen, KDS automatically rings up. Since the food order is placed at the point of sale, it has to be able to talk to the kitchen display system for food to route and show up in the back of the house.

If the order is placed, the kitchen staff can CLOSE the order from the KDS.

You have the option to reprint the specific portion or full order to the kitchen. To reprint, click on the 3 dots at the top right corner and click 'Reprint Receipt'.

Once the order is delivered, click on the ‘Checkout’ button

Click on the 3 dots at the top of the screen to view More Options (Apply DiscountExempt TaxClear Cart)

To add a transaction level Discount to the sale, click on the More Options button(3 dots) → Apply Discount → Select the discount from the dropdown box → Click Apply.

To exempt or include a tax during a sales transaction, click on the More Options button(3 dots)→ Exempt Tax

To clear the items from the transaction cart, click on the More Options button(3 dots)→ Clear Cart. (This void the sales transaction)

Select any tender type and proceed to checkout.

  1.  The tender buttons at the bottom of the transaction cart will get auto-populated with the total amount to be paid. Select the tender type--> Proceed to Checkout.

  2. Provide the phone number and email id in the field provided and click on the Send & Email button to send the receipt by SMS or email ( receipt will not be printed).To print the receipt, click on ‘Print Receipt’.

  3.  Click on ‘Start a New Sale’ to exit the screen and start a new sale.

Processing Task Requests

When a guest sent a task request through tikt, the server will get instant notification on the expeditor app. The server can view the tasks from settings --> Task Requests. 

Task Requests have 2 tabs, New & Accepted. The new tab will list all the unaccepted new requests from tikt whereas the Accepted tab displays all the accepted requests. You can Accept or Reject requests and change the status of the accepted request as Complete, once you have completed the task or Cancel it.

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Customer Feedback

When a sales transaction is completed, the customer has the opportunity to provide feedback to the merchant, through a 5-star rating.

If our mobile application, nGauge is downloaded, you will get instant notification of all poor ratings. This gives the manager or owner the unique opportunity to address the customer's problem at the time of the sale before they post their discontent on social media.

Feedback is automatically enabled. If the merchant does not want the feature, please contact support@retailcloud.com to disable.

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86ing an Item

For the menu items which is temporarily unavailable, you can let the guests know that the item is no longer available. For instructions on how to do this, follow the steps below.

  1. From the Servio home screen, long-press on a quick pick item to view more options.
  2. Click on 'Sold Out' to make the item unavailable. This will instantly get updated on the Tikt app, where the item will be greyed out with a Sold out tag on it.
  3. To make the item back available, long press on the item --> Make Available.

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Click here to know how to 86 an item from Tikt back end, Console.

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