Fortress Integration on ZeroPOS

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retailcloud system is now integrated with Fortress Payments. You can securely process transactions in real time on retailcloud POS.

Now you can pay via Fortress wallets at the POS end using our ZeroPOS application.

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About Fortress

With 20 years of experience, Fortress is a sports technology company that deeply focuses on the fan. By servicing, connecting, and engaging fans in the stadium and beyond, they collect rich data that drives our unrivaled fan engagement, sports loyalty, and game-day services.

They add value to the live game day experience with their range of payment-based services. Switch on Loaded Tickets, Reward Value and Renewal Incentives, and Subscriptions, or go fully Cashless with the advanced Mobile Wallet. Personalize the experience with cash-back incentives, variable discounts, and product-level promotions – all delivered in real-time, all designed to add surprise and delight. 
Their payment services are fully integrated with all transaction points in the stadium, as well as mobile ordering and e-commerce. 

Getting Started

Configurations on POS

  1. Login to POS
  2. Click on the menu icon from the home screen, Configuration→ Payment→ Settings.
  3. Navigate to Fortress and check the Accept Type box to start accepting Fortress payments

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Sales Transaction using Fortress

  1. Go to the Transactions tab and add items to the cart.
  2. Navigate to the tender bar and select the Fortress Tender Button.2022-10-07_18_38_44-Window.png
  3. Scan your QR Code/barcode and just manually enter the member code manually on the search field.
  4. Click on the Search button. (magnifier glass)2022-10-07_18_40_00-Window.png
  5. Once processed it will fetch the member details such as Member ID, Member Name, and Promotions if any, and Loaded values(Balance Amount) will be displayed.
  6. Click on the PAY button to process the payment.2022-10-07_18_41_59-Window.png
  7. Proceed with Submit Payment and finish the sale.

Refund Transaction using Fortress

Processing a refund with Verified Refunds Enabled:

  1. On the sales transaction screen, Press the RETURN button at the top of the screen.
  2. Scan the barcode on the bottom of the receipt, into the box. If a receipt is not present, you will need to enter the transaction # (2016/X/X/XXX).
  3. The transaction # may also be available from the drop-down if sold at the same store. A transaction number is required to process a refund.
  4. Once the transaction number is entered, click on the Force Return check box, you will have the question, are you returning all items (No/Ignore/Return Payment).
  5. If Return Payment is selected, all items from the receipt are placed in the cart to return (you can delete any from the cart that is not being returned)
  6. If No, the cart will not be populated and you will need to enter the items from the original transaction in the sales cart.
  7. Completing the return: Select tender type Fortress. If refunding to a credit card, it will process credit on the original credit card used.

Click here to learn how to configure Fortress through the Console portal.

Fortress Discounts Based on Account Settings

Determine where and how discounts should be applied, either at the POS level or at the Fortress level, depending on the specific account settings. This ensures that discounts are applied in accordance with the customer's preferences.

 They can configure this preference at their account level. If they choose to turn off automatic discounts at the account level, it means that discounts will not be applied automatically when they make a purchase.

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Click here to learn more Fortress Console Setup

Fortress Voucher Redemptions

Voucher redemption allows customers to apply physical vouchers for specific SKUs during a sale. POS ensures that the voucher is SKU-specific and that voucher details are communicated back to Fortress for tracking purposes.

Workflow:

Vouchers are used to issue item-level discounts, most commonly 100% discounts.

  • The user will begin the standard checkout process and checkout using Fortress Tender Type
  • On Tender Selection the customer will be required to scan their memberID
  • POS will utilize MemberID to return available discounts, vouchers, and stored value associated with the scanned customer
  • Vouchers will need to be shown only if the items in the cart are eligible for the voucher
    • Fortress will return eligible vouchers for items not in the cart along with items not in retailcloud. Those vouchers will not be displayed in the POS UI
    • Eligibility should be determined based on the ItemID’s in the cart

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