Servio Self Checkout KIOSK

In recent years, self-checkout systems have become increasingly popular. These systems enable customers to scan and bag their items themselves, reducing the time spent waiting in line and improving the overall shopping experience. By using Servio self-checkout, businesses can eliminate issues and offer a faster, more efficient, and seamless checkout experience to customers.

Now you can seamlessly integrate Servio with self-checkout functionality. Please contact [e-mail] to know more.

How does it work?

Once the Self Checkout KIOSK mode is enabled, you can simply register and log in to the POS as normal and, customers can start scanning/adding items to the cart. Once items are added, they can proceed with the checkout as normal.

Registration

Registration on KIOSK mode is similar to registering the POS.

Tap on the Servio icon to open the app on your device.

Activation

Click on 'Activate' to register the account.

Fields	Description
Username	Enter the username supplied in your welcome letter (email). If you have not created a merchant account, select Sign Up to start the signup process.
Password	Enter the password for the user.
Company Code	Enter the Company Code. This is usually the name of your business
Register ID	Enter the register ID (The register should be KIOSK mode enabled)

Once Sign In is completed, you will be taken to the launcher screen that the customers can access.

The launcher screen has 2 options for the customers can choose from:

Scan Items: This allows the customers to simply scan the barcode of items they are going to purchase and add it to the cart. Customers can scan the barcode of each item using the scanner within the kiosk or external scanners. The scanner reads the barcode and displays the item details and price on the screen. Each scanned item is automatically added to the virtual cart displayed on the screen.

Touch to Order: For items without barcodes (e.g., Burgers, sandwiches,.) customers can select items from the menu and add them to the cart.

Login As Supervisor

The "Login as Supervisor" option allows merchants to access the KIOSK application with a supervisor or authorized user credentials. Once logged in, users gain extended access to all POS functionalities, including the ability to update products, apply discounts, and modify configurations.

Start Ordering

The Touch to Order button will take the customers to the menu screen that will list all the items. They can access all the menu tabs and click on the item to add it to the cart.

You can update the quantity by clicking on the + or - button.

Click on the 'Add To Cart' button to add the selected items to the cart.

When customers are ready to pay/checkout, navigate to the Checkout button at the bottom. It will take you to the cart screen to display a summary of all items, including quantities, prices, and total amount due. Customers can remove items or adjust quantities if needed.

Proceeding To Payment

Click on the Pay button, choose the desired payment methods listed on the screen, and complete the payment. Customers choose their preferred payment method from the options provided.

The KIOSK offers multiple payment methods, such as Credit, Debit cards, EBT, Gift cards, and Split payments.

After the payment is successful, the KIOSK asks if the customer wants a printed receipt or an emailed receipt.

If chosen, the KIOSK prints the receipt, and the customer can collect it from the designated slot.

Servio Self-checkout KIOSK provides a user-friendly, efficient way for customers to complete their purchases with minimal assistance, enhancing the overall shopping experience.

Clear On-Screen Feedback When Scanning Items

When a barcode is scanned, the Kiosk now displays a message confirming that the item has been added to the cart providing immediate visual confirmation to the customer and ensures a smoother checkout experience.

If a barcode does not match any item in the system:

• The Kiosk will now show a clear “Item not found” message.

• An OK button is displayed, and the item will not be added to the cart.

This ensures customers are not unknowingly adding incorrect or invalid items during checkout.

Modifier Quickpick Labeling

To help identify modifier items more easily, we’ve added an “M” label next to modifier items in the Quick Pick section.

The Quick Pick tab names have been updated to ensure they display correctly without cutting off text, allowing for better readability and navigation.

Articles in this section

• Servio Self Checkout KIOSK
• Overview
• Getting Started
• Servio Certified Hardware
• Registration & Setup
• Setup Products and Modifiers
• Quick Pick / Menu Assignment
• App Modes
• Placing Orders & Managing Checks
• Placing Online Orders

See more