Setup Products and Modifiers

Create Products

Servio makes it easy to add products directly to the POS. New items can be created using the back office or the mobile app. Any products which are created on one POS will be synchronized to other POS and back-office as well automatically.

The modifiers can either be configured on the POS or backend portal.

To create a new product 

1. Swipe the navigation and access Products
2. Click on Add new products icon to add new product 
3. Enter the mandatory and relevant information 
4. ItemID, UPC ( You can choose any number or alphanumeric combination ( Ex 1001, 1002, etc )
5. Add Product. If the product is a modifier product the system will ask if you want to add modifiers

Recommended Item Fields 

• Item Name
• Cost Price 
• Selling Price
• Item Type ( Store Item vs Modifier Item )
• Tax 
• Department, Category, Subcategory, etc ItemID, UPC ( You can choose any number or alphanumeric combination ( Ex 1001, 1002, etc )

Create Modifiers

Every product created as a Modifier item will have an "M" On the Item 

Modifier Option

Modifier Option is how you can categorize different Modifiers. You can have any number of modifier categories. 

Each Modifier Option has 

• Name
• Option Type ( Single Select, Multi-Select, Required ( Force Modifier ), Preselect Value option
• Modifier Option Value
• Differential Pricing 

Modifier Groups

Modifier Groups contain a set of modifier options that can be assigned to multiple items which help to customize your menu to your restaurant's specifications.

To assign a modifier group,

1. Swipe the navigation and access Products
2. Select the product --> Edit Product --> Edit Modifiers
3. Click on the 'link +' button and the modifiers --> Assign Modifiers

To unmap a modifier from an item, long press on the modifier option button and click Yes.

 

 

             

Support for Additional UPCs for an Item in ServioPOS

Many retailers face challenges when identical products arrive with different UPC codes, often based on the item’s manufacturing origin. Until now, workarounds like retagging items or creating master–child SKUs were required—both of which were inefficient and difficult to manage.

To simplify this, the POS now supports Additional UPCs for each item, alongside the Main UPC.

1. Main UPC vs. Additional UPCs

• Each item will have one Main UPC.
• You can add multiple Additional UPCs to the same item.

2. Cart & QuickPick

• Only the Main UPC will be used when adding items through QuickPick.

3. Receipts

• Customer receipts will display only the Main UPC.

4. Item Catalog on POS

• Both the Main UPC and any Additional UPCs will be visible when browsing items in the catalog.

5. Manage Additional UPCs

• Merchants can easily view, add, or edit Additional UPCs directly in the system.

6. Search & Scan Support

• The POS will recognize and match items based on either the Main UPC or any Additional UPCs when searching or scanning.

7. RFID Scanning Enhancement

• The RFID scanning logic has been updated:
  • If the scanned UPC matches a Main UPC, the item will be identified.
  • If the scanned UPC matches any Additional UPC, the same item will be recognized.

Articles in this section

• Servio Self Checkout KIOSK
• Overview
• Getting Started
• Servio Certified Hardware
• Registration & Setup
• Setup Products and Modifiers
• Quick Pick / Menu Assignment
• App Modes
• Placing Orders & Managing Checks
• Placing Online Orders

See more