Servio Release Notes

Release v1.9.7

Date: 03 Mar 2026

Enhancements

• Enhanced Cart Grouping for Open Order Checkout in ServioPOS

Fixes

• Fixed an issue that caused Servio to crash when a customer was removed from the cart, improving stability during checkout operations. 

Release v1.9.5

Date: 10 Feb 2026

Feature

1. Cart Line Consolidation 
Consolidates identical items in cart into a single line with a quantity, making large orders easier to review.

2. Offline Transaction Status Tracking

Enhancements

1. Customer Management on Open Orders
Allows attaching, changing, and removing customers on open orders to support last‑minute customer or account changes.

2. Gotify Control via POS Configuration
Introduces the ability to enable or disable Gotify notifications based on POS configuration settings.

3. Sold-Out Sync Across Terminals
Improves how sold‑out status is synced so all POS terminals show consistent item availability.

4. Cart Scrollbar Visibility
Adds a clearly visible scrollbar on the cart screen to make navigating long carts easier.

5. Dynamic Tender Names from Console
Enables tender names to be driven dynamically from console configuration for more flexible payment labeling.

6. Register Details on Shift and DSR Reports
Adds Register ID and Register Name to Shift and DSR reports so transactions can be tied to specific registers.

7. Tip Flow Improvements
Refines the tipping experience to make tip collection and handling clearer for staff and guests.

8. Tip Reporting
Introduces a dedicated Tip Report to track and reconcile tips more accurately.

Fixes

1. Hold Order Verification
Fixes issues in the hold‑order flow to ensure held orders behave reliably from hold through checkout.

2. Tax Exemption on Tax-Inclusive Items
Corrects a bug where tax exemption was not properly applied to tax‑inclusive items.

3. Stand Sheet Items Missing
Fixes an issue where master and child items were not appearing on the stand sheet as expected.

4. Split Tender Dual-Card Receipt
Resolves a problem where receipts were not printed correctly when using two different credit cards in a split tender.

Release v1.9.1

Date: 23 Sept 2025

Feature
 

• Support for Additional UPCs for an Item

Enhancements

• Ability to Enlarge QuickPick Size on Servio

Fixes

• Resolved an issue where discontinued items were still displayed in the Attribute screen, causing crashes when added to cart.
• Fixed an issue where variable items were added to the cart with quantity 1 and selling price $0 instead of the entered values.

Release v1.9.0

Date: 01 Aug 2025

Enhancements

• Enhanced Scanning Behavior and UI Feedback in KIOSK Mode

Fixes

• Fixed an issue where the POS receipt screen would flash and disappear if only “Auto-Print Kitchen Receipt” was enabled.

• Fixed an issue where transaction-level comments were not printed on receipts if a transaction-level discount was applied afterward.

Release v1.8.0

Date: 11 Apr 2025

Feature
 

• Dynamic QR Code Payment

• Integration with PAX L1400 and A3700 Devices

Enhancements

• Introducing Bundle Promotions for Group Discounts

• Enabling Active/Inactive Status for Pricebooks on POS

• Enhanced QuickPick Visibility and Customization

• POS Mode Configuration: Switch Between QSR, Restaurant, and Suite

• Suite Listings Display in Suite Mode for Streamlined Ordering

• View, Edit, and Create Orders Within Suites

• Automatic Event Day Menu Activation

• Adding and Printing Kitchen Notes on Receipts

• Printer Category Attribute for Optimized Kitchen Routing

• QuickPick Assignment for Multi-Locations and Event Management

• Stand Sheet Improvements with Template and Category Filters

• Void Support for Split Tender Transactions with Supervisor Control

Fixes

• Resolved the issue where Discount Not Updating on Return When Item Quantity Changes

• Fixed an issue where Modifier Sequence Not Retaining Console Order

• Fixed an issue where Duplicate Transactions Caused by Double-Clicking "Proceed to Checkout"

• Fixed an issue where Duplicate Payment Requests and Transaction Number Reuse Due to Connectivity Issue

• Resolved the issue POS Crash During Credit Card Transactions Leading to Duplicate Requests

Release v1.7.2

Date: 03 Oct 2024

Fixes

• Fixed an issue where 100% Discount Sale Incorrectly Triggers Refund Flow
• Resolved an issue where the event icon disappears after cart changes/sync

Release v1.7.1

Date: 19 Sep 2024

Enhancements

• Stand Sheet Usability Enhancements with optional event support

• New “All Items Discount” by Classification

• View Store Order Details in StandSheet

• Transfer Detail View with Commit/Error Options in StandSheet

• StandSheet UI Text Size Improvements

• Reset Option for Count In & Count Out in StandSheet

• Show Quantity with Decimal Mode Toggle in StandSheet

Fixes

• Fixed Infinite Loading Issue on Printer Configuration when Clicking on Cancel
• Resolved an issue where Original Count In Records Getting Removed in Standsheet

Release v1.7.0

Date: 17 Jul 2024

Feature
 

• Kiosk Self Checkout Implementation on ServioPOS

Enhancements

• Training/Demo Mode Implementation for Cart on Servio
• Capture Reason Codes for Voids, Cancels and Refunds

• Permission Control: Restrict Cart Clear & Item Removal

• Stand Sheets on Servio POS for Inventory Control

• Support for Dual Pricing for EBT & Split Tenders

• Enhancement on Auto-Print Receipts on Checkout

• Support to Print Transaction Barcode on Receipts

Fixes

• Resolved an issue where Editing Modifiers from Cart Changes the Item Price

Release v1.6.1

Date: 22 May 2024

Fixes

• Item search not displaying text on the home screen.

Release v1.6.0

Date: 23 Feb 2024

Feature
 

• Fortress Integration
• Venuetize Integration
• VenueNext Integration
• Pricebook Implementation 
• Entertainment Event Integration
• Event Filter on Tables/Open Orders
• Save unused payment requests and the option to refund the transaction
• Cart Clearing feature from specific Item
• Display register and logged-in user info on the dashboard screen
• Display Price book item price on quick pick items
• Schema-based header/footer support
• Send notification when we update the discount on the order

Enhancements

• Migrated to pushy enterprise
• Internet connectivity Indicator
• Show the indicator for selected quick pick
• Cancel button on the Item Search Dialog Box
• Quickpick collection and sub-collection support at page detail level
• Enhancements on Supervisor Overrides for Console Reports
• 10 Digit Support for PIN
• Handling Percentage Deposit Display on Orders

Fixes

• Proper error message on server failures
• Cart Items Duplicating while adding Comments to a transaction
• Tax exempt not removing from order
• Inconsistent Split Tender Prices for Tax-Inclusive Items
• Tax not pulling when Refunding from Different Register

Release v1.5.9

Date: 08 May 2023

Feature
 

• CC surcharge from the processor
• Ability to manage birthdays on CRM Screen
• Option for SMS marketing from the customer screen
   

Enhancements

• Improve app performance
• Location-level tables and table group
• Override login should be offline first

Fixes

• Offline is not working for some server outage scenarios
• Not able to merge 2 BarTab Orders
• Not able to change PIN and Password of employees
• Able to update 'Username' from the Employee screen
• Able to Force clock in/out with all user credentials
• Increasing the quantity of tax inclusive items gives wrong total

Release v1.5.8

Date: 13 March 2023

Enhancements

• Ability to print Customer Address on Delivery Receipt

Fixes

• DSR Split tender sending serial number always 1
• DSR Sync POS Transaction Issues

Release v1.5.7

Date: 3 March 2023

Enhancements

• Ability to configure Cash Drawer Settings
• Changed the Order of Printing the Receipt
• Removed the Signature Prompt after the card swipe
• Ability to enable/disable the HOLD button

Fixes

• Items/Amount doubling on void sale
• Sales amount doubling issue
• Kitchen receipt not printing on incremental order items
• The user login not matching the store location
• Printing 7 receipts for split transactions
• Offline transactions are not getting posted back to the server

Release v1.5.5

Date: 15 Feb 2023

Feature

• New Build Variant for HLSR

Enhancements

• Invoice number format for the specific processor
• Ability to refund on credit without a card
• Updated the cart item edit option from on-click to on long click
• Removed Tax Exempt and No Discount
• Restricted Cashiers from modifying QP tabs
• Ability to Reprint Kitchen Receipts
• Automatically Print Sales Receipts and Kitchen Receipt
• Added Signature line for the Directors Charge(Store Credit) transaction receipts
• Ability to Print Register Name on all receipts
• Permission to edit and delete items from the cart based on roles
• Added Ticket Number on the transaction receipt

Fixes

• The item update push notification is not updating on quick pick
• The alignment issue on Attendance Report- Detailed
• Table allocation not resetting during offline mode
• Loyalty points not updating if a tender is canceled in Split
• Store and Venue updates removing tax override details on local DB and cache

Release v1.5.4

Date: 25 Jan 2023

Feature

• Ability to exempt tax for EBT transactions

• Build variants and automatic build versioning

• Support for dynamic base URL environment

• Store/Venue Level Tax Override

• Ability to get instant updates for changes using pushy notifications.
• Support for store credit authorization

Enhancements

• Local configuration for enabling Bar Tabs
• Permission level validation on the app
• Ability to save payment additional info as EMV tags
• Quickpick multi-menu support
• Support for product variants in quick pick
• Implemented configuration-based Cart QTY decimals
• Tip adjustment page to go back to the home screen when auto logout is enabled
• Add Invoice Number for pax transactions
• DSR Transaction Sync
• Rearranged the sequence of tabs and icons
• Ability to Print the Kitchen Receipt on the main printer

Fixes

• The rebate fee only taking as a percentage
• On Split tender for negative exchanges, the amount under payment details are showing as "0" 
• CDS theme settings overlap the details from Digital Display Carousel
• Rounding issue while data is posted on the "salesperson" table
• Showing inactive items on POS even after manual sync or Master sync
• The Tender's number of transaction count is showing invalid under Media Tender Total on DSR Report
• The Exchange Transaction count is showing invalid under Activity Counts on DSR Report
• Hide cost+preset discount
• The store manager is able to override without permission
• Permission check for item-level promotion
• Tax override not getting deleted from the cache memory on manual sync
• Unverified Refund not working for CASH, CHECK
• Receipt format issue with Sumni

• Option to view the Domain, Store and Register details with store default tax and open hours.

• Tenders configuration local changes sync to the server

• EBT is not working

• Txn receipt with Edge fee is showing wrong values

• Invalid input response on customer add/update

• Negative Exchange in split is totally wrong

• Alignment issue while clicking SMS or Email field in receipt screen

• Media Tender total' in DSR is not showing Gift transactions

• Loyalty points earned under offline are resetting on sync

• Refunded items are present in void/Return tab

• Extra amount can be debited by editing the split amount

• Amount gets added on refund txn, when split amount is changed manually

• Split refund is showing unwanted validation message

• Remove 'MERGED' status from Open orders

• Occupied tables are empty in other Registers

• Screen should navigate back to Restaurant mode once new QSR is created

• Reprint list of Exchange is showing wrong tender details

• Send to kitchen option is showing in the refund receipt screen

• Adding modifier item to cart from quickpick page is redirecting to the 1st Quick pick page

• Crash on batch close, if PAX is not configured

• Infinite loading on Gift and store credit exchange transactions

• App is crashing when creating a new qp page if quick pick is not assigned to that store

• App is navigating to Register screen, when re-open the app after logout and exit

• Able to login without credential, when re-opening the app

• Crash when clicking the cancelled order from Open orders

• Number of item sold in DSR Report is not considering QTY

• The surcharge is adding to Net sales amount

• Batch not creating for offline incremental orders

• The transaction amount is not changed if the modifier is cleared from the cart

• Transaction level discount is not clearing

• Item Removal from the cart is not showing correctly in the Customer and Merchant Receipt

Release v1.5.3

Date: 30 Nov 2022

Feature

• Support for Custom Tenders
• Sale transactions with custom tenders
• Split transactions with custom tenders
• Refund transaction with custom tender
• Exchange transaction with custom tender
• Custom tenders support in DSR

Enhancements

• Fetch the latest transactions number from the server
• Offline request queue for transactions
• Pagination support for items and customers for faster loading
• Data services changes and pushy notification structure changes
• Performance improvements and code optimization in receipt printing
• Improvements in preventing duplicate checks

Fixes

• Fixed app crashing issues
• Offline transaction issues
• Showing inactive items on POS even after manual sync or master sync
• Unable to refund at a different register
• Delay in showing the receipt print screen after payment
• Wrong Transaction Activity Count in DSR reports
• Scanning using keyboard emulation not adding tax from cart items view screen
• Role access merchant level override not saving properly
• Able to sell inactivated general merchandise items from the calculator
• Quick pick showing 'Add' icon if the current active quick pick is deleted or reassigned
• Removing an item in exchange is not converting the transaction type
• Crash on exchange with signature
• Wrong Subtotal on Declined Receipt
• Timeout on pax payment is doubling the cart items on receipts
• Remove the VOID SALE option to return transactions
• Items disappear from the quick pick when an item edit
• App crashing on orientation change
• Update PAX POSLink SDK to the latest version
• Cash drawer is not opening for sale
• Order detail content hiding if the order has lots of items
• Orders with no items crashing the app on checkout
• The issue with redeeming the loyalty points if points to redeem is equal to customer points
• Duplicating VOID Transactions on timeout retrieval
• App is crashing while scanning variable items from the cart
• The login screen is not showing after logging out and logging in back
• Merchant copy of transaction receipt printing wrong subtotal and surcharge values
• $ sign is missing on the custom tenders
• Wrong exchange amount on re-print receipt
• Restaurant mode gets changed to QSR mode after adding items to the Bar tab
• Exchange with custom tender is showing unwanted validation
• Infinite loading on failure card transaction
• Infinite loading issue when canceling refund/Gift tender in a split transaction 
• App is crashing on clicking on an attribute from the quick-pick page
• Items are not showing on the product screen after an item search on 20k+ items

Release v1.5.2

Date: 06 Sep 2022

Fixes

• Fixed: App not detecting PAX A60 device for payments

Release v1.5.1

Date: 01 Sep 2022

Fixes

• Fixed: Send on Restaurant mode doesn't go back to the table
• Fixed: App crashes when trying to batch close

Release v1.5.0

Date: 09 May 2022

Fixes

• Fixed: Incorrect calculation of modifiers price. Servio not supporting differential type percentage
• Fixed: Any action just after manual sync is freezing
• Fixed: Transaction Number not getting posted when PAID on QSR Mode

Release v1.4.10

Date: 28 Mar 2022

Fixes

• The previous tip was removed during the second time the card fails on split
• Clearing salespersons on every transaction failure is removed
• Tip doubling due to improper management of ECR ref number retrieve
• Customer data not updated for newly created customers, date of birth validated, request body modified
• Set userid on the pin login screen for customer creation
• Exchange fails for gift and store fixes
• Rebate fee card price wrong on the receipt
• Modified multi-type is duplicating modifier options on refund
• Console quick pick updates are not reflecting on manual sync
• Fixed the wrong customer date value format for the attendance report
• The wrong count for the number of the exchange transactions, sales by category item sold considered refunded items
• Force clock out receipt employee name not showing, list not updates on employee time frag
• The sale transaction number is listed in the return tab even after refunded
• Restaurant mode pos config updates on login are added
• Quick Picks are not loading when we have more items
• The issue in Split (Return transactions ) when clicked outside the refund tip dialog box
• Invalid clock-in credentials are crashing the application

Release 1.1.7

Date: 21 Feb 2022

Fixes

• Minor UI fixes on Reset password
• Updated reset password message
• Fixed servers list not getting updated when service assigning to table
• Notification performance improvements
• Order duplicating issue fixes

Release v1.4.9

Date: 18 Feb 2022

Fixes

• The issue with the tax-inclusive items.
• The discount amount is not posted to the DB when an item is returned.
• The salesperson was not added to the transaction.
• Tax Amount Over and Full Amount issues.
• The extra amount of debiting in the split.
• SERVIO Refund issues.
• Wrong tip report on multiple tenders used.

Enhancements

• Added separate tabs to manage reprint receipts for sale, Refund, and exchange.

Release v1.4.8

Date: 1 Feb 2022

Feature

• Ability to choose tip to refund on return transaction.
• SUNMI Integration

Fixes

• Fixed exchange transaction details saved wrong in the server database
• The edge fee is not reflected on the CDS
• CDS not showing receipt screen
• The logo image is not wrapped fully on CDS

Release v1.4.7

Date: 12 Jan 2022

Fixes

• Surcharges on SPLIT payment is not posted to DB
• Tax-inclusive line items applying the wrong discount
• Modifiers not showing in sequence in the modifier preview screen
• App crash on printing tip reports
• App crash on sending items to the CDS
• App crash when saving order items, when one of the ordered items delete
• EBT payment is processed without validating the EBT eligibility criteria with general phones

Enhancements

• Ability to rearrange the modifiers on POS

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