Restaurants can recall completed tickets if they accidentally completed the ticket or need to remake an item on a ticket. To recall a ticket, tap the Recall button at the bottom of the ticket in the Closed Orders tab. The ticket will now appear in the Open Orders tab.
How to Recall Orders?
- Navigate and tap on the Closed Tickets tab on the bottom toolbar. The closed orders will appear.
- Use the navigator button to select the order to recall.
- Tap the Recall button on the bottom toolbar to recall the selected order.
Note:- Orders exceeding more than 6 hours cannot be recalled. The recall order list will be cleared each day. Meaning that the kitchen staff cannot recall yesterday’s order