Card Specific Discounts on Kiosk

Self Checkout enables automated discounts when customers pay with designated payment card types. This feature will empower users to apply specific promotions efficiently, improving customer satisfaction and transaction speed.

When this feature is configured via the console (click here to know more), here’s how your customers will interact with it on the Kiosk terminal and the resulting customer experience:

1. New Dedicated Tender Buttons on the Self Checkout Interface:
    
   • On the payment screen of the Self Checkout, user will see one or more new, clearly labeled tender buttons. These buttons will correspond to specific card types eligible for a discount.
   • These buttons will be visible to the user alongside your existing payment tender options.
     
2. Discount Application Flow:
    
   • Eligible Card/Promotion: When a customer selects a card eligible for a discount or a promotional offer, they can apply it themselves by choosing the appropriate tender option directly on the Self Checkout screen.
   • Automatic Discount Application: Upon the customer's selection of the discount tender, the Self Checkout system will automatically apply the pre-configured discount (e.g., 5%) to the items in the customer's transaction. The subtotal and total displayed on the Kiosk will update to reflect this discount.
   • Card Payment: The Kiosk will then prompt the customer to present their payment card and process the payment.
     
3. Card Validation by the Kiosk:
    
   • Correct Card Presented: If the customer provides the card type that matches the discount tender selected:
     • The payment will process successfully through the Self Checkout.
     • The transaction will be completed with the discount applied. The receipt printed will show the discounted amount. Sales for this transaction will be recorded as "Credit."
       
   • Incorrect Card Presented: If the customer has selected the special discount tender, but presents a card type that is not the one specified for the discount (e.g., user selected "Mastercard Discount," but presents a Visa card):
     • The Self Checkout system will prevent the payment from completing under that discounted tender.
     • The transaction attempt with the discount will be automatically voided by the self checkout.
     • A clear message will appear on the Self Checkout screen indicating the issue.
     • The discount will be removed from the transaction, and the total will revert to the pre-discount amount on the self checkout.
4. Partial Approval Handling:
    
   • In scenarios involving partial payments, the Self Checkout system is designed to manage these effectively. The configured discount will be applied accurately by the system to the portion of the transaction that is approved. The user can then complete the remaining balance with another payment method.

This new functionality will provide your customers with a straightforward method to apply card-based discounts, ensuring accuracy and enhancing the checkout experience for your valued customers.

Articles in this section

• CRM Capture in Self Checkout Kiosk
• Overview
• Settings
• Discounts in KIOSK
• Refunds in Kiosk
• Branding on Kiosk
• Reprints and Refunds in Receipts
• End-of-Day Reports: Print DSR and Batch Close Reports in KIOSK
• Streamline the Self-Checkout Experience in KIOSK
• Screen Timeout Feature

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