CRM Capture in Self Checkout Kiosk

This feature enables venues to capture customer contact information during transactions without requiring the creation of a full CRM profile.

With CRM Capture, businesses can collect basic customer details during checkout & choose whether to store data only with the transaction or as a customer profile.

Merchants can configure how customer data is collected through the Customer Info Capture settings from Console. Click Here for more information: Customer Info Capture

When Does It Appear?

• After the customer clicks “Checkout”

Step-by-Step Flow

1. Customer selects items and clicks Checkout Customer info screen appears Customer:
2. Enters details directly on the screen
3. Or taps Skip

Actions

• Submit
  • Saves the entered details
  • Creates a customer profile (if enabled in Console)
• Skip
  • Continues checkout without attaching any customer

What Happens Next?

After this step, the normal checkout flow continues:

Customer Capture → Shopping Bag → Donation → Payment

Articles in this section

• CRM Capture in Self Checkout Kiosk
• Overview
• Settings
• Discounts in KIOSK
• Refunds in Kiosk
• Branding on Kiosk
• Reprints and Refunds in Receipts
• End-of-Day Reports: Print DSR and Batch Close Reports in KIOSK
• Streamline the Self-Checkout Experience in KIOSK
• Screen Timeout Feature

See more