Branding
Navigate to Settings → SuiteSpot → Branding
The SuiteSpot App is designed to offer a premium, tailored experience for suite owners and their guests. To help venues maintain their unique brand identity, the Restaurant Console includes a Branding Setup section. This feature allows customization of key branding elements of the SuiteSpot app, ensuring the app reflects the venue’s style and personality.
Here’s how you can use the Branding Setup to make SuiteSpot your own:
- Create a welcoming and venue-specific experience with custom titles that will appear on the SuiteSpot app's landing page:
- Title 1 (up to 40 characters), Title 2 (up to 100 characters), Title 3 (up to 40 characters).
- App Theme Colors: Set the tone of your app with customizable colors that align with your venue’s brand:
- Primary Color: The main color used in prominent elements like buttons and headers.
- Secondary Color: A complementary color for secondary elements like text and icons.
- Login Screen Background Image: Upload a custom background image for the login screen to enhance brand recognition. The image will appear behind the login form, providing a personalized touch.
- Customized URL: Create a unique URL for accessing your venue’s SuiteSpot app. Use a subdomain to make it easily identifiable, such as: [subdomain].suites.app
- Real-Time Preview: As you make changes, a live preview displays how the app will look to your users. See updates to titles, colors, and images in real-time, ensuring the design meets your expectations before finalizing.
Payment
Navigate to Settings → SuiteSpot → Payment
The Payment Setup section in the SuiteSpot Restaurant Console empowers venues to manage their payment preferences seamlessly. This includes setting up payment options, configuring tips, and defining deposit requirements. By tailoring these settings, venues can provide guests with flexible payment options while maintaining control over gratuities and deposits.
Here’s how the Payment Setup works and how it benefits your venue:
Payment Tenders
Easily select the payment methods available to your customers:
Supported Payment Methods:
- Credit Card: A straightforward and widely used option for guests.
- House Accounts: Pre-approved credit facility designed for frequent corporate clients, enabling them to make purchases at a venue without requiring immediate payment.
Venue administrators can select the payment tenders available for their ordering portal. Tenders can be selected or deselected based on the venue’s needs.
Payment Gateway
Seamlessly process payments by connecting to a payment gateway:
- If no gateway is connected, the system will display: Payment Gateway: None and offer an option to Connect.
- Once integrated, your venue can securely process payments for both credit card and house account transactions.
Setup Tip
Encourage gratuities with customizable tipping settings:
Enable/Disable Tipping Option at Checkout: Administrators can turn tipping on or off for guest orders.
Preset Tip Options: Define up to three preset options for tips. These can be Tip Percentage (e.g., 10%, 15%, 20%) or Tip Amount (e.g., $5, $10, $15).
Custom Tip Field: Enable a custom tip option, allowing guests to enter their own tip amount if the preset choices don’t suit them.
Deposit Setup
Secure a portion of the order payment upfront with deposit settings:
- Deposit Percentage: Administrators can set a specific percentage of the total order to be charged as a deposit. For instance, a 20% deposit will charge 20% of the order’s value to the customer’s saved card at the time of order placement.
- This ensures commitment from the guest and helps manage your venue’s resources effectively.
QR Code Generator
Navigate to Settings → SuiteSpot → QR Code Generator
The QR Code Generator is a tool designed to streamline event day ordering. It enables venue administrators to create and customize QR codes for specific suites, giving guests a quick and convenient way to place orders directly from their mobile devices. This feature ensures a seamless ordering experience while reducing operational complexity for the venue.
Customizable Titles: Used to set unique titles for QR codes, allowing clear identification of the suite or event.
Caption: Add captions to provide additional instructions.
Location Selection: Use the location dropdown to specify the predefined locations to ensure accurate QR code placement.
Suite Selection: Choose one or multiple suites where the QR codes will be applicable.
Number of Copies: Define how many copies of each QR code need to be printed per suite.
QR Code Size Option: Choose between two standard sizes:
4"x6": Compact size for smaller displays.
5"x7": Larger size for better visibility.
Preview Option: Adjustments to titles, captions, or sizes are reflected dynamically in the preview, ensuring accuracy before printing.
Print Functionality: Print the generated QR codes based on the specified size and number of copies, making the process efficient.
Events
Navigate to Settings → SuiteSpot → Events
Users are able to create, modify, and organize events across various venues, ensuring smooth operations for games, concerts, and other activities. This is designed to simplify the process of organizing and monitoring events at various venues, providing a clear, user-friendly interface for administrators.
The Event Grid provides an organized view of all created events, displaying essential details to help administrators monitor and manage events effortlessly.
Administrators can filter functionality and simplify event searches by narrowing down the list based on specific parameters such as Venue, Tour Name, Event Location, Status, and Event Type. This allows them to quickly access detailed information about the events, including specifics like Event ID, Event Name, Event Location, Event Start Date and Time, Event End Date and Time, Show Code (Unique Code for the Show), Event Type (e.g., Games, Concerts).
Add a New Event:
The portal provides an intuitive form to create new events with all necessary details:
Event Name: Enter the event’s name.
Event Code: Assign a unique code for identification.
External Event ID: Optional field for external reference.
Event Location: Choose from existing locations or create a new one.
Event Type: Select from predefined categories or add a new type (e.g., Game, Concert, Celebration).
Attendance: Input the expected number of attendees (default is 0).
Venue: Assign a venue from the dropdown.
Address Details: Fill in Address 1, Address 2, City, State, Zip Code, and Country.
Season: Specify the season or period related to the event.
Tour Name: Name for the tour associated with the event, helping to categorize and track events related to specific tours or series of events.
Tour ID: A unique identifier for the tour associated with the event.
Show Code: Enter a unique identifier for the show.
Event and Pre-Order Dates and Times: Use date/time pickers to set the event’s start and end times, as well as pre-order periods.
Sale Starts On: Use date/time pickers to set the sales times.
Stores: Administrators can select a default store for the event, ensuring the event is linked to the appropriate store for inventory and order management.
Warehouse: A default warehouse can be selected for the event, ensuring that inventory and supplies are sourced from the correct location.
Carry Forward Event: This feature allows administrators to select an event to carry forward the balance from the current event, facilitating continuity and smooth transitions between events with remaining balances.
Modifying Events: Easily update existing event details to ensure accuracy and relevance.
- Access the edit function for any event by clicking on the ID of the event.
- Update and save changes to reflect modifications.
Import Events: Simplify event creation with the ability to import events in bulk using a CSV file by uploading event data via a predefined template to save time and reduce manual data entry with bulk imports.
Suites
The "Suites" allows administrators to configure and manage suites and suite levels effectively for events. This functionality enables users to create, edit, and delete suites, as well as assign specific users to these suites, ensuring seamless organization and management of seating and bookings.
Navigate to Settings → SuiteSpot → Suites
The Suites module allows users to view, search, add, edit, and delete suites, displaying key details such as Suite ID, Venue, Suite Level, Suite Name, Suite Manager, and Capacity.
Delete: Suites that are no longer required can be deleted. Confirmation prompts (“Are you sure you want to remove suite [suite’s name]?) prevent accidental deletions.
Add Suite
Users can create suites & suite levels to organize event seating efficiently, with each level containing multiple suites, each assigned a unique name and seating capacity. When creating a suite, users can input details such as:
- Suite Name: A unique identifier for the suite.
- Suite Level: A category for organizing suites, selectable from a dropdown with an option to add new levels.
- Venue: The event location, chosen from a predefined list.
- Suite Manager: The individual responsible for managing the suite, selected from a dropdown (multi-selection is possible).
Edit Suite
Administrators can update suite details, including suite names, level, venue, manager as needed.
Articles in this section
- Warehouse in Restaurant Portal
- Register in Restaurant Portal
- Venue in Restaurant Portal
- Venue Wizard in SuiteSpot
- Order Report and Kitchen Prep. Report Export
- CRM in Restaurant Portal
- Auths in SuiteSpot
- Orders in SuiteSpot
- Reports in Restaurant Console
- Bookings in SuiteSpot
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