Overview

What is SuiteSpot?

SuiteSpot is retailcloud’s premium suite management and pre-ordering solution. This product aims to deliver a streamlined and hassle-free ordering experience for customers who have booked suites at venues, such as stadiums, arenas, and event halls. It enhances efficiency and convenience by providing a suite-centric order management system that supports multiple user roles including guests, suite managers, and suite attendants.

SuiteSpot: Objectives

• Enhance Customer Experience: Provide a premium and easy-to-use suite ordering and management platform for guests, making their experience enjoyable and effortless.
• Increase Operational Efficiency: Simplify and streamline operations for suite management and restaurant staff.
• Boost Revenue: Encourage more pre-orders and in-suite orders to maximize revenue.

SuiteSpot: Key Features and Components

1. SuiteSpot App (Web App) - Self Ordering Portal for Guests:
   • Customers who have booked suites can browse menus, place pre-orders, and request services directly from their suite.
   • Includes options for customizing orders, specifying dietary preferences, and adding special requests.
   • Displays order history and guest profiles for a personalized experience.
   • Integrated with payment systems for a quick and hassle-free checkout process.
2. Restaurant Console (Management Portal):
   • Centralized management portal for restaurant or venue staff to manage suite orders, inventory, and services.
   • Real-time monitoring of suite orders, and order status.
   • Provides insights through analytics and reports on order volumes, peak times, and most ordered items.
   • Ability to set and update menus, pricing, tax, discount and tip.
3. Servio - POS App:
   • POS application for the restaurant staff to process pre-orders & in-suite orders.
   • Integration with payment gateways, allowing both cash and card payments.
   • Syncs with the Restaurant Console Portal to ensure seamless order management.
   • Features include split bills, discounts, and receipt printing.
4. InServ - Suite Attendant App (Mobile App):
   • Mobile app for suite attendants to manage in-suite service requests and orders.
   • Real-time notifications for new orders, service requests, and order changes.
   • Provides guest profiles with order history and preferences.
   • Allows attendants to update order statuses, and communicate directly with guests and kitchen staff.
   • Option for guests to provide feedback on service directly through the app.

Articles in this section

• Overview
• SuiteSpot Login Functionality
• Viewing and Managing Events and Orders in SuiteSpot
• Payment Process in SuiteSpot
• Event Day Menus and Ordering in the SuiteSpot App via QRC
• Settings in SuiteSpot
• $1 Authorization Hold for Pre-Orders in SuiteSpot
• Pre-Order Deposit Charging in SuiteSpot
• Kiosk Mode in SuiteSpot
• SuiteSpot Retail Merchandise Changes in Web App