Payment Process in SuiteSpot

Adding a Payment Card

Provides users with the option to securely save a payment card for future use after placing an order. It’s designed to enhance convenience without being mandatory, ensuring users can continue their app experience without any interruptions. 

After successfully placing an order, customers will be suggested to add a payment card for future ease which is optional. 

Add Card: If a customer chooses to add a card, they will be directed to a secure and simple interface where users can input their card number, expiration date, CVV, and cardholder name. The system validates the details, ensuring accurate and secure card entry.

Saved Cards: If card details are already saved, the customer can opt to use one of the saved cards instead of adding a new one. Users can delete the saved cards as well.

Pay Using Stored Value

Stored Value allows customers to use their store credits for pre-orders and event-day purchases. With this feature, customers can partially pay using stored value and complete the remaining payment through other methods like credit/debit cards or house accounts.

How to Use Stored Value in SuiteSpot?

1. Apply Stored Value During Checkout

• On the Checkout page, you'll find a "Pay Using Stored Value" checkbox.
  
• When selected, it will display:
  • Gift Card Balance
  • Event Balance
    
    

An input field to enter the amount to use from the stored value.

2. Enter the Amount & Apply

• Enter the amount you'd like to use from the stored value balance.
• Click "Apply" to deduct the entered amount from the subtotal to pay.
• Once applied, you will see a message: "You have used: $XX"
• If you wish to change the amount or remove the stored value, simply click "Remove" and re-enter the correct amount.

Important Notes:

• Users can select STS as a payment option and pay the full order amount during order creation. After successful payment, the system automatically marks the order as PAID and the order will be finalized and checked out upon payment, the order becomes locked and cannot be edited further.

• If you enter an amount higher than the available event balance, you'll see a note: "Amount exceeds available balance: $XX"
  
  

3. Split Payment Support during Checkout

You can partially pay with stored value and pay the remaining amount using other payment methods during the checkout, such as: Credit/Debit Card, House Account, any other tender options

Once the stored value is applied, the system will automatically update the remaining balance, displaying: "Pay the remaining $XX using". This applies only during payment checkout and when placing an order with a deposit amount.

This feature ensures a flexible and smooth payment experience for customers using their store credits while allowing split payment options for added convenience.

Allow Authorized Users to Use Linked Customers STS Account

• The system supports the ability for authorized users to access and utilize a parent customer's STS balance for transactions.
• Only users explicitly linked to a parent customer with an active STS balance will be able to access and use those funds. Unauthorized or incorrectly linked users will not have access.
• If a user is later unlinked from the parent customer account, access to the STS balance is immediately revoked. Ensures STS funds remain secure and are only available to active, linked users.
• Supports simultaneous access to a single parent STS account from multiple authorized child customers. All usage is logged and deducted accordingly.
• If a newly created customer is mistakenly linked as a child under another child (rather than a parent), STS visibility will not work correctly.

To ensure proper access to shared STS balances:

• Create the correct Parent Customer profile
• Add the STS balance to this Parent Customer.
• Link Child Customers directly to the correct Parent Customer by navigating to Customers → Parent Customer → Authorized Customers → Add New Customer (search existing customer to link or add new customer)
• Verify access by logging in as the child customer and checking if the STS balance is accessible and usable during transactions.

Enable Tip Collection During STS Full Payment

Support for tip collection during the full payment with STS in Suitespot.

When a customer places an order and selects full payment using STS, and tipping is enabled for the venue:

1. Tip Prompt: The customer will be prompted to enter a tip amount before completing the order.
2. Tip Payment: The tip amount will be charged to the customer’s card on file.
3. Order Finalization: Once both the STS payment and the tip charge are successful, the order will be: Marked as paid, Checked out immediately, Locked from further edits.

Articles in this section

• Pre-Order Deposit Charging in SuiteSpot
• $1 Authorization Hold for Pre-Orders in SuiteSpot
• Settings in SuiteSpot
• Event Day Menus and Ordering in the SuiteSpot App via QRC
• Payment Process in SuiteSpot
• Viewing and Managing Events and Orders in SuiteSpot
• SuiteSpot Login Functionality
• Overview